Creating the Extraordinary Student Experience: Office of Student Life


Resident Managers (RMs)

The Resident Manager (RM) position is a leadership role that represents the office staff in each residential building and/or complex. The position requires all applicants to have completed at least 3 quarters or 2 semesters as an Office Assistant or as a Resident Advisor prior to serving as a Resident Manager.

The RM assumes the leadership of the front office desk operations including assisting with hiring, training and staff development of student Office Assistants. Successful Resident Managers are expected to demonstrate effective communication and administrative skills, leadership potential, an appreciation for differing viewpoints and an ability to be sensitive to the needs of all students.

Job Description:

  • Manage at least one 24-hour front office which serves the residents and guests of the building/complex
  • Hire, train, and supervise 10-45 student Office Assistants
  • Ensure quality customer service in the office area
  • Provide assistance to student and higher-level University Housing staff
  • Serve as a liaison between University Residences and Housing Services through providing up-to-date information regarding building vacancies, room changes, key problems, and other residence hall-related issues
  • Ensure the office runs efficiently and effectively to provide general services to students (i.e. trash bags, vacuum cleaners, cleaning supplies, etc.)
  • Ensure that the front desk area, including hall lobbies and public spaces are well-decorated to feel more like home to residents
  • Maintains high level of security with respect to building/complex safety through 24-hour surveillance of guests to the building and emergency safety equipment
  • Serve as a leader on the paraprofessional staff team to foster collaborative and healthy staff relationships
  • Schedule student Office Assistants to work shifts at the residence hall desk

What our current RMs have to say about the job:

The best part of the RM job has been seeing the impact that the Office Assistant position has on my staff. Watching them grow in their role and move up through Residence Life is so very rewarding. – Nathan Grine, Resident Manager; Bowen House

Working as an RM gives you the unique and invaluable opportunity to become a better leader while helping dozens of other students find their own leadership potential. The position has taught me how to effectively lead a team and empower that team to become better versions of themselves. I’ve seen students gain confidence and find purpose here at Ohio State through meaningful interactions at the front desk. The best part of the job is seeing students find their sense of belonging and purpose on campus. As an RM, I take advantage of many campus resources and encourage my students to do so as well. I want the position to be something more than clocking in and clocking out. I want them to learn about professional development opportunities and ways to become socially aware in our community and beyond. I’ve grown into someone who is able to lead a team and have meaningful conversations without shying away from difficult topics. The skills I’ve learned as an RM give me a unique advantage to know what it means to effectively supervise others and learn how to support a team. There is no other student position as professionally advantageous as this one.  – Morgan Von Holle, Resident Manager, Busch-Halloran Complex

Details About The Process

All applicants are required to have and maintain a 2.5 G.P.A. during the Resident Manager hiring process, this includes at the time of application, as well during their entire hiring process and term of employment. Candidates must also have completed 24 credit hours prior to assuming the role of Resident Manager. (First-year students may apply, however your G.P.A. must be a 2.5 at the end of fall semester in order to remain in the process. Transfer students seeking to apply can provide a copy of their most recent transcript to show their G.P.A prior to their arrival at Ohio State.)

Hired candidates will be required to take a 2 credit hour course during spring semester. If this 2 credit hour course puts you above the 18 credit limit, then you, the candidate, are responsible to pay for the overage.

The Resident Manager Application process is now closed for the 2020-2021 academic year.  Information will be available during Summer 2020 on our next Resident Manager hiring process.

You should be aware of the following training requirements and dates before applying. If you are selected to be a RM, you will need to plan your travels around these dates. Note that training dates are subject to change. 

RM Fall Training will likely begin Sunday August 2, 2020. Each year, RM training begins about 3 weeks prior to student move-in.

All RMs are required to attend all of Fall Training, and help Ohio State's move in-processes. If you anticipate having a conflict with fall training (such as fall-sport athletes, trip leaders), you should contact Diana Berry ( prior to applying for a position.

Training is important (and required) because:

  • You will learn to do your job
  • You will have an opportunity to practice and prepare for dealing with some of the more difficult aspects of the RM position
  • You will work with other RMs to develop as a team and get to know each other well
  • Your Residence Hall team will develop group norms and expectations and plan for the year
  • You will prepare your building for resident arrival
  • You may be asked to help with first-year orientation (even if you do not have first-year students)
  • Early Return residents will already be living in the building

If you have any questions about the RM process, please contact: