Creating the Extraordinary Student Experience: Office of Student Life

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Resident Managers (RMs)

Resident Managers (RMs)

The Resident Manager position is a leadership role that represents the office staff in each residential building and/or complex. The position requires all applicants to have completed at least 3 quarters or 2 semesters as an Office Assistant or as a Resident Advisor prior to serving as a Resident Manager.

The RM assumes the leadership of the front office desk operations including hiring, training, and staff development of student Office Assistants. Successful Resident Managers are expected to demonstrate effective communication and administrative skills, leadership potential, an appreciation for differing viewpoints, and an ability to be sensitive to the needs of all students.

Job Description:

  • Manage at least one 24-hour front office which serves the residents and guests of the building/complex
  • Hire, train, and supervise 10-45 student Office Assistants
  • Ensure quality customer service in the office area
  • Provide assistance to student and higher-level University Housing staff
  • Serve as a liaison between University Residences and Housing Services through providing up-to-date information regarding building vacancies, room changes, key problems, and other residence hall-related issues
  • Ensure the office runs efficiently and effectively to provide general services to students (i.e. trash bags, vacuum cleaners, cleaning supplies, etc.)
  • Ensure that the front desk area, including hall lobbies and public spaces are well-decorated to feel more like home to residents
  • Maintains high level of security with respect to building/complex safety through 24-hour surveillance of guests to the building and emergency safety equipment
  • Serve as a leader on the paraprofessional staff team to foster collaborative and healthy staff relationships
  • Schedule student Office Assistants to work shifts at the residence hall desk

All applicants are required to have and maintain a 2.5 G.P.A. during the Resident Manager Hiring process, this includes at the time of application, as well during their entire hiring process and term of employment.  Candidates must also have completed 24 credit hours prior to assuming the role of Resident Manager. (First year student may apply, however your G.P.A. must be a 2.5 at the end of fall semester in order to remain in the process. Transfer students seeking to apply can provide a copy of their most recent transcript to show their G.P.A prior to their arrival at OSU.)

Hired candidates will be required to take a 1 credit hour course during spring semester. If this 1 credit hour course puts you above the 18 credit limit, then you, the candidate, are responsible to pay for the overage.

The Resident Manager application process for 2017-2018 is closed.

Please visit back in the summer to learn more about the next year’s process!

 

You should be aware of the following training requirements and dates before applying. If you are selected to be a RM, you will need to plan your travels around these dates. Note that training dates are subject to change. 

RM Fall Training will likely begin Sunday July 30th, 2017.

All RMs are required to attend all of Fall Training, and help Ohio State's move in-processes. If you anticipate having a conflict with fall training (such as fall-sport athletes, trip leaders), you should contact Diana Berry (berry.152@osu.edu) prior to applying for a position.

Training is important (and required) because:

  • You will learn to do your job
  • You will have an opportunity to practice and prepare for dealing with some of the more difficult aspects of the RM position
  • You will work with other RMs to develop as a team and get to know each other well
  • Your Residence Hall team will develop group norms and expectations and plan for the year
  • You will prepare your building for resident arrival
  • You may be asked to help with first-year orientation (even if you do not have first-year students)
  • Early Return residents will already be living in the building