Creating the Extraordinary Student Experience: Office of Student Life

Housing FAQs

January 14, 2021

Information as of January 14, 2021. Please check back regularly for updates as information is subject to change.

Previous University Housing Updates

Student Life FAQs

What will the Move-In process look like?

The Office of Student Life is committed to protecting our entire community, and we ask that you carefully follow the steps below:

  • Schedule your arrival day and time between Thursday, December 17 – Friday, January 14. This will limit the number of people on campus at any one time while allowing you to collect your belongings. Please access the StarRez Check-Out Scheduler.
  • After scheduling your Move-In time through the Housing Portal, you should schedule a testing appointment(link is external) at Jesse Owens North through MyChart for 30-60 minutes before your scheduled Move-In time.
  • You will be asked to self-sequester in your room while waiting for test results and will be provided with a bag of food before heading to your residence. You should receive your results within 24-48 hours.
  • It is important to adhere to your chosen schedule. Families are asked to not enter the building and, instead, drop off their students at the scheduled time. We also ask that your move in be completed within 30 minutes of your scheduled time in order to accommodate your fellow Buckeyes. 

Do parents/family members need to submit health checks prior to Move-In? 

Those who are helping move students into their residence halls are asked to monitor their health but do not need to submit a self-assessment. We ask that if you begin to experience COVID-related symptoms you do not report to campus and have another family member help your student.

What does weekly testing look like for spring semester?

Weekly, required testing of all students who live in university housing will resume the week of February 1, so please consider scheduling your MyChart appointments for the semester. Students who are compliant with weekly testing will be entered in drawings for prizes like gift cards and more.

If you have not already, activate your MyChart account. If you are having difficulty creating or accessing your account, you can call MyChart support at 866-966-6975, option 3 (available Monday-Friday from 7 a.m. to 6 p.m. EST) or email MyChartTechSupport@osumc.edu for assistance (email may take up to 2 days for response).

Can I loft my bed?

The bed loft request portal is now closed. If you wish to have your bed adjusted, please wait until you move into your residence hall and submit a work order request via s2f.osu.edu. Please note that not all options are available in every building. Bed loft requests may take at least a week to complete.

What happens if a student becomes ill during the semester and leaves the residence hall to come home due to COVID?

If a student has to leave campus for medical purposes, please contact housing@osu.edu.

What happens if residence halls are ordered to close again per COVID state or university mandate?

In the event that the university needs to change the mode of instruction during the semester in response to the COVID-19 pandemic or other factors, Ohio State will not provide refunds of tuition and fees. Students who satisfactorily fulfill course requirements this semester will receive full academic credit. The university may provide partial refunds of housing and dining costs in the event the university requires students to move out of the residence halls earlier than the official move-out date for the semester. BuckID funds and Dining Dollars would be rolled over.

Will students from other residence halls be permitted into my residence hall after move-in? 

No. For the health and safety of our university community, visitors (anyone living outside of a student’s specific residential community) will not be permitted after student move-in. Overnight guests are also prohibited. 

Will students no longer have swipe access into every residence hall during the day? 

Students will no longer have swipe access to every residence hall. For the health and safety of our university community, visitors (anyone living outside of a student’s specific residential community) will not be permitted after student move-in. Overnight guests are also prohibited. 

Will family members be allowed into my residence hall if I let them in? 

No. For the health and safety of our university community, visitors (anyone living outside of a student’s specific residential community) will not be permitted after student move-in. Overnight guests are also prohibited. Parents and families can meet and visit with their student outside of the building in one of the outdoor spaces around campus. 

Will students be allowed into the residence hall that is the main hub for their scholar's program even though I will not be living there? 

No. For the health and safety of our university community, visitors (anyone living outside of a student’s specific residential community) will not be permitted after student move-in. It is recommended that scholars programs host events in spaces that can be accessed by all members of their community. Any on-campus events must follow the local, state and federal health and safety guidelines, including wearing masks, physical distancing and washing hands frequently. 

Can students leave campus to visit family or others or are they required to stay on campus throughout the whole semester? 

While students can leave campus, the university recommends they stay the entire term in order to promote the health and safety of our community.  

Will I be notified if someone in my hall/on my floor tests positive for COVID? 

Students will not be notified if someone in their residence hall tests positive for COVID-19, but they may be contacted by the contact tracing team. Providing this information is a violation of a person’s privacy and this information is protected by the Health Insurance Portability and Accountability Act (HIPAA) and other laws. 

Am I allowed to see and be with people from different residence halls who are still on campus in my free time? 

Yes, students can visit with students from other residence halls at open spaces around campus while following health and safety guidelines, including physical distancing and wearing a mask.   

Will quarantine and isolation housing cost extra? 

If a student with a housing contract needs to quarantine or isolate, at this time there would not be an additional cost as we would look to utilize one of the spaces we have identified for this purpose. 

Quarantine and Isolation FAQs

What accommodations are being made to ensure students have study space in addition to their residence hall room? 

Study rooms and lounge spaces will be available in the residence halls. Students will also have access to academic buildings and other university buildings to use as study spaces. Students must follow health and safety guidelines, including wearing masks and physical distancing. 

Can I still have my Service and Assistance Animal in the residence hall?

The university’s policies on Services and Assistance Animals, including Emotional Support Animals and animals-in-training, remain in place. You must update the emergency contact information you provided for your animal with University Housing to Alyssa Maldonado (maldonado.128@osu.edu). The contact must be able to pick up your animal within one day if you are unable to care for it. We recommend that you maintain 2-3 weeks of food in your room since the supply chain may be disrupted or you may need to self-isolate or quarantine. Read more.

Will plexiglass be installed in reception areas in Student Life facilities (residence halls, etc.)?

As part of Ohio State’s return to campus planning, a Safe Campus & Scientific Advisory subgroup developed recommendations for how to keep our students, faculty and staff safe. Part of their research and recommendations did include reviewing the effectiveness of plexiglass. At this time there is no research that indicates plexiglass provides increased effectiveness over equipping employees with reusable face-shields and disinfectant cleaning supplies, but the committee noted they are recommended by federal agencies. Student staff working in positions that require them to work within six feet of others will be provided face-shields for use during their shifts. In addition to these face-shields and disinfectant supplies, there will be markings on the floor to reinforce 6-foot physical distancing in reception areas.

Are masks required to be worn in the residence hall rooms?

The university has strengthened its face masks requirement. Face masks must be worn in indoor settings, including classrooms, residence halls, common areas, such as lobbies, study spaces, laundry facilities, shared office spaces, hallways, busses and shared vehicles on all Ohio State campuses. Face masks are also required if students are gathering or socializing in residence hall rooms. The number of individuals in a residence hall room should be limited to facilitate physical distancing. Masks must also be worn in outdoor spaces on campus, even when individuals can maintain appropriate physical distancing. For more information, visit the Safe and Healthy Buckeyes website.