Creating the Extraordinary Student Experience: Office of Student Life

Move-In FAQs

August 7, 2020

Information as of August 7, 2020. Please check back regularly for updates as information is subject to change.

The student Move-In process will occur over a period of 12 days leading up to the first day of the autumn semester. Residence hall openings will be staggered over this period. Students will schedule a move-in date and time to ensure a limited number of students move onto each floor of each building at a time (a maximum of eight per building per one-hour period), with the goal of facilitating physical distancing throughout the entire Move-In process. We will also limit move-in times for buildings in close proximity to each other to facilitate physical distancing and better manage traffic flow. Scheduled move-in time blocks will occur from August 12 to August 23, although not all buildings will be available for move-in on each of these dates. 

  • Students are asked to limit the number of people assisting them with Move-In to 1-2 people. Students and those helping them move will be asked to wear face masks, unless not advisable for health reasons, as well as perform temperature and COVID-19 symptom self-assessments before arriving on campus. As we learn more about COVID-19, these guidelines and expectations may be adjusted. 
  • Moving carts will be provided to students to assist with Move-In; staff will sanitize carts after each use.   
  • A limited number of Move-In volunteers will be on-site to direct traffic and answer questions but will not assist students with moving belongings.  

What does my Move-In arrival window mean?

The Move-In arrival day and time you have chosen is the time you should plan to arrive at your residence hall.  

Can I change my Move-In arrival window once I have signed up?

Changes can be made to the arrival windows until the day you arrive. You can schedule a time for Move-In or change your arrival time at  

Where can I get information about traveling to Ohio State?

You can get customized notifications on traffic, construction, weather and other incidents affecting your route to campus by downloading the OHGO app (Android or Apple) from the Ohio Department of Transportation.    

Can I bring a commercial moving truck to campus for Move-In?

No. Due to the limited amount of space to unload at each residence hall, commercial moving trucks (such as a U-Haul) cannot be accommodated on campus. You may bring multiple family vehicles if necessary. However, we request you limit the number of family members accompanying you to 1-2 people to enable physical distancing on campus.  

What should I do if I have a technology or maintenance issue with my room? 

They should go to to enter service requests for maintenance and housekeeping. Students experiencing internet problems should go to 

What if I arrive and my bed needs to be bunked or lofted?  

Report the issue by logging onto Environmental Services staff will schedule a time to complete your request. For safety please do not try to bunk or loft the beds yourself. Please note that not all residence halls allow for bed height adjustments.

I live in a hall where a lofted bed is possible, but only if rented. How do I order a loft? 

The bed loft request portal is now closed. If you wish to have your bed adjusted, please wait until you move into your residence hall and submit a work order request via Please note that not all options are available in every building. Bed loft requests may take at least a week to complete. 

What dining facilities are open on Move-In day?  

The locations and operating hours for Student Life Dining Services can be found online at

Do I need renter’s insurance?  

It is advisable to protect personal belongings in the instance of flood, fire, theft or other unexpected events that may occur in or around university housing. Ohio State does not provide insurance coverage to student occupants and in order to reduce the financial burden of replacing personal belongings after such unexpected events, residents are strongly encouraged to obtain appropriate coverage, including renter’s insurance.   

After we’ve unloaded the vehicle, where should my family park? 

Please refer to for locations near your residence hall.  

Where do I pick up my iPad? 

Students eligible to receive a Digital Flagship iPad will receive a new email with a link to book their appointment by Monday, August 10. Email with questions not answered by their website.   

Where do I pick up my BuckID?  

If you did not receive your BuckID in the mail, please visit the BuckID office in the Ohio Union during regular business hours, Monday-Friday 8 a.m. to 5 p.m. You can schedule an appointment online.  

If we go to the store and come back, do we get back in line to get to the building?  

Upon your return to campus, please park in the nearest lot or garage and return to your building.  

Where is my welcome kit?   

Welcome kits were placed in student rooms prior to arrival. If your welcome kit is missing or damaged please contact your residence hall front desk.  

What is the mailing address for my residence hall?   

Mail should include the student's name, room number, building name and address. Building addresses can be found online.   

What items can I receive at my residence hall front desk?  

Residence hall front desks will have toilet paper and trash bags for residents. 

What is the CABS bus schedule?  

You can find the CABS schedule, routes and real-time bus tracking in the Ohio State app. You can also find information online: 

How long can my family stay during Move-In?  

In order to reduce the number of people on campus at any given time, we request that families not linger for a long period of time.

How do I submit my vaccination requirement form?

Student Health Services is requiring an appointment for any individual coming into the facility, less pharmacy. That said, we are taking a vaccination requirement documentation electronically and not in-person at this time. If the student needs a notary they should contact and the team will be in touch to set up a date and time.

Helpful Links: 

Student Life FAQ

Quarantine Due to Travel FAQ

Blackwell Housing FAQ